Review conversations and results
See what visitors asked one chatbot, how they rated its answers and what the chatbot spent.
Conversations
- Open Chatbots and choose Conversations.
- Pick a chatbot in the Chatbot selector.
- Use Filter by visitor to narrow the list to one person.
A conversation appears only after the visitor's first message has been admitted; an empty list therefore does not by itself mean the widget is broken. Each conversation keeps the visitor's last IP address, which is personal data. Visitors are offered by that address and their visitor id.
The address is deleted with the conversation: by retention, by an operator's erase, or with the chatbot account.
Delete conversations
- Open Conversations and choose Delete all conversations.
- Read the confirmation and confirm.
Conversations that are still being answered are kept. Only a finished conversation can be erased.
Feedback
Feedback shows how visitors rated finished answers: Helpful or Unhelpful, each with an optional comment. The list can be narrowed to one chatbot and one rating.
Statistics
Statistics shows, per UTC day, how many turns the chatbot admitted, how many it answered and how many failed. It also shows the chatbot account's spend over the same window.
Note: Deleting a chatbot account removes its registration, its visitor tokens, its visitors and its turn history with it.