Place and review orders
Send the workshop's basket to CoraHB only after you have seen the check, and read back what was ordered.
Order in two steps
- Ask the assistant to order the basket. It checks the basket with CoraHB and reports whether it is ready. Nothing is sent at this point.
- Read the report, then confirm the order in your next message. Only this second step sends the order to CoraHB.
Warning: Confirming is the point of no return. An empty basket is refused, and the ordering step never runs as a read-only action, so a preview can never place an order.
After the order
On success, the assistant reports the CoraHB order number and the basket is emptied.
If the basket cannot be emptied, the order still stands and the result shows cartCleared: false. Check the basket in CoraHB before adding anything else, so the same parts are not ordered twice.
Order history
Order history is read live from CoraHB; nothing is stored in Chetty.
- With no other detail, the assistant lists the orders of the last 90 days. Ask for a longer period to look further back.
- Ask for one order from that list to see it in detail.
- Ask for a search term to look up a VIN, an article number, an order number or text from a note.
A search that matches up to 10 order numbers in the period reads only those orders in full. Any other search reads the first 30 orders in the period, so ask for a longer period when an older order is missing.
If it does not work
- The order is refused: the basket is empty, the account has no CoraHB login, or CoraHB rejected the sign-in. Check the login under My account → CoraHB account.
- The order went through but the basket is unchanged: the basket could not be emptied. Check it in CoraHB.
- A part cannot be found or ordered: a page change at PartsLink24, Profiauto or CoraHB can break lookups and orders until the plugin is updated. Check CoraHB before trying again.