Chatbot plugin
The Chatbot plugin puts a Chetty chatbot on a customer's website, so visitors can ask questions without a Chetty account of their own.
Only an administrator installs and manages chatbots. Install the plugin from Settings → Available plugins, then open Chatbots in the main navigation. The page has five sections: Chatbots, Conversations, Feedback, Statistics and Shared settings.
Each chatbot is a non-interactive Chetty account bound to exactly one managed Project, and visitors reach it through a widget on the customer's own site. Every message a visitor sends starts a real Chetty turn owned by that chatbot's account.
- Create and enable a chatbot
- Set limits for a chatbot
- Customize the chatbot widget
- Turn on voice dictation for visitors
Availability during a restart
The website widget stays available while Chetty restarts, as long as the separate serving service is configured. A visitor may see a busy notice while a message waits, and new visitors wait until Chetty is ready. An answer interrupted by a restart is not repeated automatically.
Create a chatbot
Create the account, bind it to one managed Project and allow the domain it answers on. A chatbot answers nobody until three things hold: at least one allowed domain, exactly one active managed Project, and a non-administrator chatbot account. The plugin re-checks all three before every admitted message.
Read Create and enable a chatbot.
Allowed domains and the embed snippet
Enter each domain as a scheme and host without a path, for example https://www.example.com. The embed snippet goes into the customer's site; the public ID inside it identifies the chatbot and is not a secret.
Read Create and enable a chatbot.
Limits
Every chatbot starts from a safe profile: a daily and monthly spend ceiling, conversation retention, rate limits and turn limits. The monthly ceiling is required before a chatbot can be enabled.
Read Set limits for a chatbot.
The visitor's page
Within its allowed domains, a chatbot can describe the visitor's current page and act on it, including sending forms. Visitors confirm form submissions by default.
Read Let the chatbot act on the visitor's page.
Answer offers
An answer can carry a short set of choices, one next step, links or cards. A choice sends a reply to the chatbot as the visitor's next message.
Read What visitors can send and see.
Images and files
Visitors can attach one image to a message. An answer can show up to four images and up to four files.
Read What visitors can send and see.
Voice dictation
Visitors can dictate a message instead of typing it. Dictation is off for every chatbot, including older ones, until an administrator turns it on for that chatbot.
Read Turn on voice dictation.
How visitors dictate
Hold Send and speak; the transcript appears in the message box after any text already there, and it never sends by itself.
Read Turn on voice dictation.
Dictation cost and limits
Live dictation is paid by the chatbot's own account and counts toward its daily and monthly spend ceilings.
Read Turn on voice dictation.
Your website
Dictation needs a page served over https, microphone permission and, on strict sites, a Content-Security-Policy that allows the widget's connections.
Read Turn on voice dictation.
Stopping an answer
Press the widget's stop control to stop the answer and its pending page actions.
Read What visitors can send and see.
Appearance
Set the panel title, greeting, colours, template, size, position, effects and sounds, and add an invitation or a nudge on the launcher.
Read Customize the chatbot widget.
Conversations, feedback and statistics
Conversations lists one chatbot's conversations, Feedback shows how visitors rated finished answers, and Statistics counts turns and spend per day.
Read Review conversations and results.
Tools and grants
A chatbot whose account lacks a tool grant still answers visitors, but the model never sees the missing tool, so it cannot act on the page. The Required tools are listed once in Shared settings; grants are given per account on Users.
Read Create and enable a chatbot.
Sensitive data
Identity numbers and addresses are not handled yet. Where such data would be processed and how long it would be kept has not been decided, so the chatbot refuses that mode instead of storing a setting it cannot honour.
Enable and disable
Enabling admits visitors from the allowed domains, and every message spends the chatbot's own account. Disabling stops admitting visitors at once and keeps recorded conversations.
Read Create and enable a chatbot.